ABOUT ME

Robert Frimpong is a dedicated and curious IT Support Engineer with experience in providing comprehensive IT support. I hold certifications from CompTIA and Microsoft Azure, and offer expertise in Microsoft Intune, MS Office 365, Google Workspace, Jira, Zendesk, ServiceNow, Microsoft Defender for Business, and Active Directory. Robert is skilled in device management, application support, and user support, with additional knowledge in scripting with PowerShell and version control using Git and GitHub.

I built this page as part of my cloud resume challenge

Certifications

Azure Fundamentals AZ900


Comptia A+

Work Experience

IT Support Engineer

ChannelEngine B.V. • December 2022-Present

  • Supporting users in EMEA, North America and Asia, and app management.
  • Managing users and devices using Intune and Microsoft Azure.
  • Using Git and Github for storing and tracking scripts and for version control.
  • Ensuring network connectivity and VPN access.
  • Creating documentations via confluence.
  • Repackaged about 100 applications (and counting) using Winget and Chocolatey and Powershell scripts to automate deployment and upgrades via intune and company portal.

    • IT ADMIN

    Rhi Magnesta • May 2022 – November 2022

  • Provided application and user support for over 500 users in EMEA and America.
  • Active Directory management.
  • Server administration; VMWare ESXi, HPE Proliant servers.
  • Office 365 support.
  • Providing network support and maintenance.
  • Microsoft Azure administration.

    • IT TECHNICIAN

    Self-Employed • 2013-2016

  • Installing and maintaining operating systems.
  • Setting up and troubleshooting internet café networks.
  • Troubleshooting printer issues and maintenance services.
  • Providing client application support

    • Projects

    CLOUD RESUME CHALLENGE

    FRONTEND

  • Created a static website by editing a The HTML and CSS of a free template from Themezy.com
  • Deployed an azure blob storage for storing the frontend of the static website
  • The webpage includes a visitor counter that indicates the number of visitors who have accessed the site. Created that by using javascript
  • Used Azure CDN to increase the speed and sclability of the website for an optimal user experience

    • BACKEND

  • Created a database using CosmosDB for the visitor counter to retrieve and update its count
  • Deployed an API that accepts requests from the web app and communicates with the CosmosDB database. This was done by creating an Azure function with an HTTP trigger

    • SOURCE CONTROL

  • I used github for source control of the project
  • Created a CI/CD pipeline using Guthub actions. Thus whenever i push changes, the azure blob storage automatically gets updated